Isaac Idowu

Isaac, a graduate of Electrical/Electronic Engineering who has intensively and extensively been trained with various OEMs both within and outside the country. He is a LEAN operations expert and he has various certification among which is ITL Foundation.  He has also attended many Management and Leadership training among which is Executive Team Leadership Training at Lagos Business School (LBS).

He started his career at Basscom Nigeria Limited as a Business Development Officer where he listens to customers need and develop solutions tailored to meet their needs by writing proposal, quotation preparation and review of electronic security systems

He also worked at General Telecom Limited as a Telecom Engineer among his core duty there is the preparation of Installation Acceptance Test Procedures (ATP) in order to assure quality service delivery

He later moved to DCC Networks a subsidiary of Computer Warehouse Group where he rose to the position of Head of Operation in Services Delivery Department and He eventually became Customer Services Manager with more than 50 staff under his coordination managing the Customer Care Unit, Network Operating Centre and Field Support for all products. He prepares weekly report on availability of Service Level Agreement and carries out Change Management etc. His core duty is to delight customers and exceed their expectation in services deliver by being proactive, empathetic and assure QoS.

After resigning from Computer house group, he joined Leady Pharma Industry as Executive Director Operation; He was the director in charge of all products manufacturing directing the affairs of Pharmaceutical lines, Generators, Fuel, Water Treatment Plants, and Customer Satisfaction department etc.

Isaac is a Customer Service specialist and a faculty member with Hans & Danielson Consulting Limited.  He is a Business set up Consultant; He has set up Bakery, Farms and Raffle Businesses and Market Development for various clients.